Long-lived pizza franchise, Papa John’s, is grappling with ongoing controversy. In the hopes of repairing their fragile state, Steve Ritchie, the company’s CEO, issued an apology to Papa John’s consumers. Rife with sincere sentiments and patent remorse, Ritchie’s apology appealed to the public. Ritchie began by condemning prejudice and the unsavory actions of Papa John’s. As an attempt to rid the company of this defilement, Ritchie eloquently stated that prior transgressions in no way represent his views or “the values of the company.”
In the hopes of conveying his sincerity, Ritchie stated that insensitive language and bias are inexcusable and will not be present within the walls of Papa John’s. Ritchie then went on to say that Papa John’s is a diverse organization of 120,000 employees, each of whom walk different paths in life. While these words resonated with readers, actions always speak louder. It’s for this reason why Ritchie then delved into how Papa John’s will be rectifying the situation. First and foremost, outside experts will be temporarily joining operations to audit the company’s culture. Said experts will discern the company’s strengths and weaknesses. From there, Papa John’s will be implementing the necessary changes.
As an attempt to uphold accountability, Ritchie promised to remain transparent along the way. Steve Ritchie Papa Johns concluded the letter with some notions on trust. It’s the company’s mission to regain the public’s trust, and Papa John’s will be “working hard to earn it.” What’s more, Ritchie was sure to thank consumers who have remained loyal to Papa John’s during this troubling juncture. Both compassionate and noble, Ritchie’s apology letter was a savvy business move. When Ritchie issued this apology, the public was awed by how genuine and contrite the company was. With time, Papa John’s may be freed from their enduring turmoil.